This is what to do if an airline loses your luggage
Jetting off on holiday is exciting, but there are plenty of things that can go wrong at the airport, from huge queues at security to delayed or cancelled flights.
Lost or delayed luggage is a massive but not uncommon problem for travellers, and it's important to know what you are entitled to should your suitcases go missing.
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Hide AdIf you're heading off on your next adventure by plane, here's what you need to know about lost luggage.
Report delayed bags as soon as possible
If your bags do not appear on the luggage carousel at your destination airport, you should report this to airport staff at arrivals as soon as possible.
Some companies also offer customers the option to log missing bags online. This should genereally be done within 24 hours of your flight's arrival.
Once your report is logged, you should be given a reference number and kept updated until your luggage is found and on its way back to you.
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